Policies


✨ Hi! Please take a moment to read through my store policies before placing your order.

This helps make sure everything goes smoothly and prevents any mix-ups or delays. If you have any questions or need a little extra clarity, don’t hesitate to reach out—I’m always happy to help and want your experience to be a great one. 💛

Refund Policy

No Returns, No Exchange, No Refunds, All Sales Are Final.
Because fragrance preferences, skin chemistry, and scent perceptions can vary so much from person to person, all sales are final and I'm unfortunately unable to accept returns or exchanges. This policy helps maintain the integrity and quality of the decants for all customers.

Shipping

Thank you for shopping with ScentsEnchant! I aim to provide you with the best shipping options to ensure your order arrives promptly and safely. Please review my shipping policy below:

Free and Location-Based Shipping

  • Free Shipping: Enjoy free shipping on all orders totaling above $30.00.
  • Location-Based Shipping Fees: For orders totaling $30.00 or less, shipping fees will vary based on your location.

Order Processing Time

  • I aim to process orders within one to two business days. However, as a small business, processing times may occasionally be a bit longer. Thank you so much for your kindness and patience!
  • Please note that business days do not include weekends or public holidays.

Shipping Transit Times

  • While I strive to ensure timely delivery, please be aware that due to potential shipping delays, I cannot guarantee specific carrier transit times.
  • The usual transit times for the carrier you select during checkout will apply, but these may vary due to unforeseen circumstances.

Shipping Within the US Only

  • Currently, we are only able to ship orders within the United States.

If you have any questions or need further assistance, please contact me at scentsenchantdecant@gmail.com

Thank you for scenting with me at ScentsEnchant!

Privacy Policy

At ScentsEnchant, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website scentsenchant.com. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. This policy applies only to our customers in the United States.

1. Information We Collect

Personal Data:

  • When you make a purchase or attempt to make a purchase through our website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • When you create an account, we collect your username and password.

Automatically Collected Data:

  • We collect information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
  • As you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site.

2. How We Use Your Information

We use the information we collect in various ways, including to:

  • Process and fulfill your orders, including sending you emails to confirm your order and shipping information.
  • Communicate with you, including responding to your inquiries and sending you promotional emails if you have opted in.
  • Screen our orders for potential risk or fraud.
  • Improve and optimize our website, such as by generating analytics about how our customers browse and interact with the site.
  • Comply with legal obligations.

3. Sharing Your Information

We share your personal information with third parties to help us use your personal information as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your personal information here.
  • We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

4. Your Rights

If you are a resident of the United States, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

5. Data Retention

When you place an order through our website, we will maintain your order information for our records unless and until you ask us to delete this information.

6. Security

We implement a variety of security measures to maintain the safety of your personal information. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

7. Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at scentsenchantdecant@gmail.com 

By using our website, you consent to the terms of this Privacy Policy.

Terms of Service

Welcome to ScentsEnchant! These Terms of Service ("Terms") govern your use of our website scentsenchant.com and the purchase of products from our site. By accessing or using our website, you agree to be bound by these Terms. If you do not agree to all of the Terms, please do not use our website.

1. Acceptance of Terms

By using our website, you agree to comply with and be legally bound by these Terms and our Privacy Policy. These Terms apply to all visitors, users, and others who access or use the website.

2. Eligibility

To use our website and make purchases, you must be at least 18 years old and capable of entering into a legally binding agreement. By using our website, you represent and warrant that you meet these requirements.

3. Accounts

To purchase products from our website, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account password and for any activities or actions under your account.

4. Purchases

When you make a purchase, you agree to provide current, complete, and accurate purchase and account information. All sales are considered final after 30 days from the date of purchase. Please refer to our Return and Refund Policy for more details.

5. Pricing and Availability

All prices are listed in US dollars. Prices and availability of products are subject to change without notice. We reserve the right to modify or discontinue any product at any time without prior notice.

6. Shipping

We only ship to addresses within the United States. Shipping and handling fees will be added to your order total. Please refer to our Shipping Policy for more details.

7. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of ScentsEnchant or its content suppliers and is protected by United States and international copyright laws. You may not use, reproduce, distribute, or create derivative works from any content on our website without our express written permission.

8. Prohibited Activities

You agree not to use our website for any unlawful purpose or in any way that could harm or disable our website. Prohibited activities include, but are not limited to:

  • Engaging in any fraudulent activity
  • Attempting to gain unauthorized access to our website or another user’s account
  • Using our website to distribute spam or malware
  • Posting or transmitting any infringing, threatening, defamatory, obscene, or otherwise objectionable content

9. Limitation of Liability

To the fullest extent permitted by law, ScentsEnchant shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the website; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from our website; (d) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our website by any third party; or (e) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the website.

10. Indemnification

You agree to indemnify and hold harmless ScentsEnchant and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of our website.

11. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms shall be resolved exclusively in the state or federal courts located in Cobb, Georgia.

12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. By continuing to access or use our website after any revisions become effective, you agree to be bound by the revised terms.

13. Contact Us

If you have any questions about these Terms, please contact us at:

ScentsEnchant

scentsenchantdecant@gmail.com